Our commitment to you does not end at delivery. All items may be returned or exchanged within 30 days from when they were shipped, free-of-charge and no questions asked. The process is easy: Simply request a Return Merchandise Authorization (RMA) on orders shipped within the United States by following the steps outlined below. You will then receive a fully insured, free shipping label via email within one business day. Note: Two complimentary returns are allowed per customer, per year.
Please note that to be eligible for return, items must be in their original purchase condition, including all product documentation, and shipped back to us within 30 days.
To expedite an exchange for a different product, we recommend returning the original item for a refund and placing a new order. Please allow two weeks for your refund to be processed.
If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at + 1 520 2205054. Please retain all packing materials unless instructed otherwise by Nesk-top.com. Claims for damaged or missing items must be reported immediately or within five days of receipt of your order. Nesk-top.com is not responsible for lost or damaged returned shipments.
Single Jewelry Items $500 or Less:
Individual items of $500* or less being returned for refund can be set up online in just 4 simple steps. To return an item over $500, call + 1 520 2205054.
*Online Returns do not apply to the following items:
- International returns.
- Non-USD currencies.
- Item(s) shipped over 30 days ago.
- Individual purchases over $500.
- Exchanges, repairs, or resizing.
- Items that became damaged or defective after delivery.
- Engraved Items (rings excluded).
Single Jewelry Items $500 or More:
Please call a Nesk-top.com Diamond and Jewelry Consultant at + 1 520 2205054., 24 hours a day, 7 days a week for individual items over $500, and items for exchange, repair, resize, or to report damage or defect. These cannot be set up online and require assistance. We recommend that you securely package your items in original packing materials. We are not responsible for lost or stolen articles.
Returns are processed during weekdays once the items have been received at our Fulfillment Center. Following receipt of your returned item, you’ll receive a confirmation email. Please allow an average of 1-2 weeks for full processing. Our Quality Assurance department will review the returned item. Items that show signs of wear or have been altered, resized (by a jeweler other than Nesk-top.com), or damaged cannot be accepted for return. Please allow another 7 – 10 days after processing for your bank to post credit against your account.
Engraved jewelry items other than rings may not be returned. Diamonds purchased as part of our Nesk-top.com Diamond Upgrade Program may not be returned for credit. All Nesk-top.com engraved rings may be returned for credit, however engraving fees are non-refundable. Removal of Nesk-top.com engraving from any exchanged or resized ring is free with no additional engraving fee. Special orders are final sale and are not eligible for return. Returns without a Nesk-top.com Return Merchandise Authorization will be refused upon receipt. Returns with missing paperwork or product will not be processed.
Diamond and gemstone eternity rings with a specific number of gemstones per finger size; milgrain or ornate bands; some silver rings; or rings with alternative metals such as Tungsten cannot be resized, so please take care to order the correct ring size at time of purchase. For assistance determining the proper ring size, please contact customer service or use our online ring sizer tool.
Additional shipping charges may be incurred if packages are returned via alternate carriers (including, but not limited to Canada Post). Nesk-top.com reserves the right to charge your credit card for any fees we incur at time of package receipt.
For orders shipping to China, the 30-day period begins on the date you receive your order.
How to Prepare a Return or Exchange
To return a diamond or jewelry item to Nesk-top.com, follow the below process:
- For all returns call + 1 520 2205054 and you will be given a Return Merchandise Authorization (RMA). For all returns, write the code on the return sticker found at the bottom of your original invoice. Place the sticker on the outside of the box you are returning.
- Package Your Return. We recommend you use the original shipping box, including all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you will be liable for the US$150 (or equivalent amount in other currencies) replacement cost. For security reasons, do not write Nesk-top.com anywhere on the outside of the box.
Insure Your Package. We recommend that you securely package your items in original packing materials, fully insured. We are not responsible for lost or stolen articles. For your convenience and at your discretion, insurance can be purchased through Parcel Pro at a discounted rate. Insurance can be purchased directly from Parcel Pro.
PayPal orders may be returned for credit back to your PayPal account. Please allow up to two weeks for your account to be credited.
After Your Return is Received by Nesk-top.com
Once your return is received into our system, you will receive a confirmation email. System processing occurs Monday through Friday. Please allow our team one business day, up to 24 hours, once the carrier arrives to receive product into our system. Failure to obtain a Return Merchandise Authorization, or include Diamond Grading Report(s) can delay receiving your return.
Once entered into our system our Quality Assurance team will inspect your return. Please allow 2-4 business days for this process. If there are any questions regarding your return, we will contact you. Once inspection is complete, your return will be fully processed. For refunds, please allow an additional 2-4 days.
If you are expecting a return shipment, you will receive a shipping confirmation the day of the outbound shipment. You can track the status of your return here. Thank you for shopping at Nesk-top.com. If you have any questions about your return, please call a Nesk-top.com Diamond & Jewelry Consultant at + 1 520 2205054.
Credits to Your Charge Card
Credit card purchases, Nesk-top.com Credit Card, and PayPal purchases will be refunded back to the credit card or account used on the original purchase. Please allow up to two weeks from the date that Nesk-top.com has received your return for your account to be credited. You may wish to contact your credit card company on posting guidelines as they can vary. If you made a purchase of US$1000 or greater using a bank wire, and are an international customer, your refund will take approximately 3 weeks from the date of the return’s receipt. For bank wire purchases under US$1000, please allow 3-4 weeks. Bank wire refunds are posted against the original account they originated from.
Sale Price Adjustments
Sale price adjustments must be made within 7 days of the original ship date unless otherwise specified. Price adjustments will be provided as store credit.
Cancel or Change an Order
If you would like to change or cancel an order please call a Nesk-top.com Diamond and Jewelry Consultant at + 1 520 2205054. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment.